FAQs - Cross Connection (Backflow Tester) Data Entry Portal

Overview

Q01:  What is the Cross Connection Backflow Tester Web Portal?

A01:  The portal is our free and secure web-based account access system that allows you to manage your EMD backflow tester account. With the portal, you can view your account information, submit test reports, view previously submitted reports, view your certification forms and expiration dates, pay for your tester registration and purchase blue tags.

Q02:  How do I enroll to use the portal?

A02:  To enroll in the portal, simply click the Request a Username and Password link at EMDPortal.saccounty.net and then follow the prompts to set up your online portal account.  To make it quicker, please have your EMD tester ID number and current e-mail address information handy.

You will receive a portal confirmation e-mail with your username and temporary password within 3 business days.

Q03:  What is my username?

A03:  Your username is your personal e-mail address that you submitted with your initial portal enrollment request, and is included with the portal access confirmation e-mail. A quirk of our system is that your username is case sensitive, so it is a good idea to enter your e-mail address lower case when you request a username and password.

Q04:  What is my password?

A04:  Your temporary password is included with the portal access confirmation e-mail. We recommend that you change your password to something you will remember.

Q05:  What if I forgot my username and/or password?

A05:  Click on the Forgot Username/Password link on the EMD portal webpage.

  • If you've lost both your username and your password, then the system cannot automatically assist you. Hint: Your username is usually the e-mail address you used to register.
  • If you know your username, but have lost your password, then the system can automatically issue a new password and email it to you. The password's sent to the username's email address from the system database. To start this process, enter your username and click on E-mail New Password.

Q06:  How do I change my password?

A06:  After signing into the portal, click on the Change Password link. Enter in your new password, enter again to confirm it, and then press the Apply Changes button.

Navigating the Portal

Q07:  I’ve signed into the portal, but I’m not sure what to do next.

A07:  There are six buttons on the homepage, and similar links on the left hand navigation panel. For example, if you want to enter a test report, click on the Test/Replace Existing Device link on the red button or on the left hand side of the screen.

Q08:  I can’t see all of the content of the page I’m currently on.

A08:  Make sure to use the scrollbar and scroll down if you can't see all of the current screen’s content. Some features open in a new browser window, you may have to press the maximize button on that window’s upper right hand corner to expand the view.

Q09:  Every time I try to submit a portal form, a pop-up window shows up on my screen and says that my entry isn’t complete.

A09:  The pop-up window will tell you which required field hasn’t been entered or if it has been entered incorrectly. Please make the correction and resubmit.

Q10:  How do I print a copy of a test report?

A10:  Please note: You must have the free Adobe Acrobat® Reader on the computer you are using to view printable test report forms. You can download the software directly from get.adobe.com/reader/.

After you enter a test report, click the Save Changes button, and then click on the Print button. An Abode Acrobat .pdf version of the report will open on your screen.

For past submittals, go to the View Reports tab, select the record you wish to print, and then click on the Print icon for that record. An Abode Acrobat .pdf version of the report will open on your screen.

Q11:   How do I upload my AWWA or Test Kit Calibration documents?

A11:  You will need to have a scanned (electronic) copy of the document saved on your desktop. A photo (.jpg) is fine as long as it is readable. .

  • Click on the My Certifications tan-colored button
  • Click on the certification category you wish to update
  • Click on the Upload button, then follow the prompts
  • Close the upload window
  • Click Save Changes on the certificate screen
  • Click on the Home button to return to the Tester Homepage

Q12:  Why am I not able to view all test reports that I have submitted?

A12:  The portal only stores the test reports that you entered through the portal.

There is a maximum of 500 records that can be viewed at the View Reports screen.

If you have more than 500 records, you can press the Export button on the View Reports screen and view all of your portal submittals in a Microsoft Excel spreadsheet. 

Q13:  How do I pay my fees online?

A13:  To pay your backflow tester registration fee, press on the Pay Registration Fees link on the left hand navigation panel, or on the My Certifications tan-colored button.

Q14:  What if I need additional help?

A14:  Review the portal instruction help document. They include screenshots and detailed instructions on using the portal.

You may also contact our office at (916) 875-0083 or at crossconnection@saccounty.net for assistance.